Mell Luxe Ltd – Terms & Privacy Policy
Effective Date: 23/10/2025
Welcome to Mell Luxe Ltd. Your trust is important to us. This page contains our Privacy Policy and Terms & Conditions, designed to protect both your rights and ours while providing full transparency.
1. Privacy Policy
At Mell Luxe Ltd (“we”, “our”, “us”), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and protect your information when you:
- Visit www.mellluxe.com (“the Site”)
- Make a purchase
- Subscribe to our newsletter or contact us
By using our Site or services, you agree to this Privacy Policy.
1.1 Information We Collect
We collect the following types of personal data:
a) Account and Purchase Information:
- Full name, title, email, telephone number
- Shipping and billing addresses
- Payment details processed via third-party gateways
- Account username and password
- Purchase history and preferences
b) Communications:
- Emails, inquiries, customer service messages
c) Technical & Usage Information:
- IP address, browser type/version, operating system, device type
- Time zone, pages visited, interactions on the Site
- Cookies and similar tracking technologies
d) Marketing Preferences:
- Newsletter subscriptions, opt-ins, and consents
1.2 How We Use Your Information
Your data is used to:
- Process and fulfill orders, including payment, shipping, and customer support
- Respond to inquiries and communicate updates
- Improve our website, products, and services
- Send marketing communications if you have opted in
- Comply with legal obligations, prevent fraud, and protect our rights
1.3 Sharing Your Information
We do not sell or rent your data. We may share information with:
- Service providers: Payment processors, delivery partners, IT services, marketing platforms
- Legal authorities: Where required by law or legal claims
- Business transfers: Mergers, acquisitions, or asset sales
We ensure all third parties comply with data protection laws.
1.4 Cookies and Tracking Technologies
We use cookies to improve user experience:
- Essential cookies: Enable shopping cart and site functionality
- Performance cookies: Track site usage and performance
- Marketing cookies: Personalize advertising and promotions
You can manage cookies in your browser settings. Disabling cookies may affect site functionality.
1.5 Your Data Protection Rights (UK GDPR)
You have the right to:
- Access your data
- Correct inaccuracies
- Request deletion
- Restrict processing in certain circumstances
- Receive your data in a portable format
- Object to processing, including marketing
To exercise your rights, contact: mellluxe.info@gmail.com. Proof of identity may be required.
1.6 Data Retention
We retain personal data only as long as necessary to fulfill the purposes outlined, including legal, accounting, or reporting obligations. When no longer needed, data is securely deleted or anonymized.
1.7 Security
We implement technical and organizational measures to protect your data against unauthorized access or misuse. No online transmission is completely secure, so absolute security cannot be guaranteed.
1.8 Third-Party Links
Our Site may include links to external websites. We are not responsible for their privacy practices and recommend reading their privacy policies.
1.9 Marketing Communications
If you consent to marketing emails, you may unsubscribe at any time using the links provided in each email or by contacting mellluxe.info@gmail.com.
1.10 Changes to Privacy Policy
Updates will be posted on this page with a new Effective Date. We encourage periodic review.
1.11 Contact Information
Mell Luxe Ltd
Email: mellluxe.info@gmail.com
Website: www.mellluxe.com
2. Terms & Conditions
By placing an order with Mell Luxe Ltd, you agree to the following terms:
2.1 Products & Handmade Variability
- All products are handmade in the UK, vegan, cruelty-free, and ethically produced.
- Due to natural ingredients and handcrafting, slight variations in color, texture, or appearance may occur.
- Each product is carefully crafted and packaged with sustainable, eco-friendly materials.
2.2 Pricing & Payment
- All prices are in GBP and include UK taxes where applicable.
- Prices reflect the true value of high-quality, handmade, ethical products.
- Payment is processed via secure third-party gateways.
2.3 Ordering & Fulfillment
- Orders are accepted when payment is confirmed.
- Products are dispatched the same or next working day.
- Delivery times vary by location (see Shipping Policy).
- Customers must ensure shipping details are accurate; Mell Luxe Ltd is not liable for delivery errors caused by incorrect information.
2.4 Responsible Person Statement
All products are labelled with a legally registered Responsible Person in compliance with UK and EU cosmetic regulations.
2.5 Intellectual Property
- All content, images, logos, and branding on the Site are owned by Mell Luxe Ltd.
- You may not reproduce, copy, or distribute any material without written permission.
2.6 Limitation of Liability
- Mell Luxe Ltd is not liable for indirect, incidental, or consequential damages arising from the use of our products or Site.
- Liability for defective or damaged products is limited to replacement or refund of the purchase price.
2.7 Governing Law
- These Terms & Conditions are governed by UK law.
- Any disputes shall be subject to the exclusive jurisdiction of UK courts.
2.8 Amendments
- We reserve the right to modify these Terms & Privacy policies at any time.
- Changes will be posted on this page with the new Effective Date.
2.9 Contact Information
Mell Luxe Ltd
Email: mellluxe.info@gmail.com
Website: www.mellluxe.com