Are your products 100% natural and vegan?
Yes. Every Mell Luxe product is made using only 100% natural, vegan, and cruelty-free ingredients. We never use parabens, sulphates, silicones, artificial fragrances, or synthetic preservatives.
Where are your products made?
All Mell Luxe products are handmade in Norfolk, UK, in small batches using responsibly sourced, eco-friendly ingredients. We now legally distribute within the EU, including Bulgaria.
What kind of packaging do you use?
We care deeply about the planet. Our packaging is recyclable, reusable, or biodegradable, avoiding plastic wherever possible. We use glass, aluminium, paper, and cellulose-based materials. Every choice reflects our commitment to ethical, sustainable business practices.
Why do your labels look “imperfect”?
Our labels are hand-printed on recycled paper. They are not glossy or machine-produced. This approach might result in slight smudging, fading, or uneven edges. These imperfections are intentional — they reflect our commitment to sustainability, minimal waste, and authenticity. Beauty should not come at the cost of the environment, and our labels are part of that philosophy.
Why are your products more expensive in Bulgaria?
Pricing reflects the true value of handmade, ethical, and sustainable products. Each item is carefully crafted in Norfolk and transported to Bulgaria, covering shipping, customs, and import costs. A small local markup is added to support the salons that make the products available. Every coin contributes to an ethical, sustainable supply chain — supporting the people, planet, and products you care about.
How should I store my Mell Luxe products?
Store products in a cool, dry place away from direct sunlight. Our products are free from synthetic preservatives, so we recommend using them within 6 months of opening. For best result use within 3 months of opening.
Are your products safe for sensitive skin?
Yes. Our formulas are gentle, plant-based, and free of harsh chemicals. We recommend performing a patch test prior to first use, particularly for sensitive or allergy-prone skin.
Do you offer gift sets or custom bundles and personalisation?
Yes. You can mix and match products to create a personalised gift set, or choose from our ready-made gift bundles suitable for any occasion. Please Contact us if you preffer a personalised note. It could be a written note or printed card, or if you have any ideas Iwe are more than happy to assist and complete it together. We also provide Initials stamping such as “J D” for Jane Dow.
How long does delivery take?
Orders are typically dispatched within 1–2 business days.
- UK delivery: 2–4 working days
- EU delivery: 5–10 working days
Are Mell Luxe products tested on animals?
No. We are proudly cruelty-free. Our products are only tested by humans who love natural skincare.
Do you accept returns or exchanges?
For hygiene reasons, we cannot accept returns on opened skincare or cosmetic items. If your item arrives damaged or there is an issue with your order, please contact us within seven days of delivery and we will resolve the matter.
Can I collaborate with Mell Luxe?
We welcome collaborations with influencers, eco-advocates, and small businesses. Please contact us via Etsy messaging or email at mellluxe.info@gmail.com
Do you donate to charity?
Yes. A portion of selected sales supports environmental and humanitarian causes that promote sustainability and wellbeing. See more below.
Our Social & Environmental Impact
At Mell Luxe, we believe every purchase can make a difference. Through ongoing support of charities, local communities, and conservation initiatives, we aim to create positive change for people, animals, and the planet.Local Community Support
- Continuous sale of clothes and goods, with proceeds
- Partnerships that help provide essentials to people in need.
Environmental Action
- Contributions to projects like Olio’s Food Waste Program, helping save food and reduce CO₂ emissions.
- Protecting rainforests and wildlife through donations to organizations like WWF, supporting endangered species such as the jaguars of the Putumayo, Colombia.
Impact Examples
We are a Olio’s Program Food Waste Hero and Ambasador where for one monthly we do roughly:
- 688 collection items listed
- 498 items shared with 25 people
- 145 kg of food shared
- 625 kg CO₂ saved (equal to 2344 car miles)
- 108,208 litres of water saved