Mell Luxe Ltd – Shipping & Returns Policy
Effective Date: 23/10/2025
At Mell Luxe Ltd, we aim to provide fast, reliable, and eco-friendly delivery while ensuring your satisfaction with every purchase. This page explains our shipping methods, delivery times, packaging practices, and return policy in detail.
1. Shipping Policy
1.1 Order Processing
- Orders are processed and dispatched the same or next working day after payment is received.
- Orders are shipped from the United Kingdom.
- You will receive an email confirmation once your order has been dispatched.
1.2 Shipping Methods & Carriers
- We use Royal Mail for all domestic and international deliveries.
- Shipping options may vary depending on your location:
- UK: Standard 1–3 working days
- Europe: Standard 5–10 working days
- Worldwide: Standard 7–14 working days
1.3 Shipping Costs
- Shipping costs are calculated at checkout based on your location, weight, and chosen service.
- All prices include packaging, handling, and applicable UK taxes.
1.4 Packaging & Sustainability
- All orders are packed with care using eco-friendly, recyclable materials.
- Our labels are hand-printed on recycled paper.
- Packaging is designed to be stylish yet sustainable, reflecting our commitment to the environment.
1.5 International Shipping & Customs
- Customers are responsible for any customs duties, taxes, or import fees that may apply.
- Mell Luxe Ltd is not responsible for delays caused by customs or postal services but will assist where possible.
1.6 Lost or Damaged Parcels
- If a parcel is lost or damaged during transit, please contact us within 48 hours of delivery.
- We will work with the carrier to investigate and resolve the issue.
- Damaged products may be replaced or refunded at our discretion.
2. Return Policy
2.1 General Returns
- We want you to love your Mell Luxe products. If there is an issue with your order, contact us within 14 days of delivery at mellluxe.info@gmail.com.
- Returns are accepted on unused and unopened products in their original packaging.
2.2 Hygiene & Safety Exceptions
- Opened skincare, bodycare, or bath products cannot be returned unless they are damaged or incorrect.
2.3 Damaged or Incorrect Products
- If a product arrives damaged or incorrect, please provide a clear photo within 48 hours of delivery.
- We will arrange a replacement or refund promptly.
2.4 Return Process
- Contact us at mellluxe.info@gmail.com with your order number and reason for return.
- Pack the item securely in its original packaging.
- Ship it back to the address provided by our team.
- Refunds or replacements will be issued once the returned item is received and inspected.
2.5 Return Shipping Costs
- Customers are responsible for return postage costs unless the product is faulty or damaged upon arrival.
3. Contact Information
For any questions regarding shipping or returns:
Mell Luxe Ltd
Email: mellluxe.info@gmail.com
Website: www.mellluxe.com